Crisis Communication

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The COVID-19 pandemic has given rise to crises across multiple spheres, and this has often caused panic or confusion, prompting behaviors that exhaust resources and spread infection. The pandemic has also changed the way businesses and organizations operate, including how they communicate with employees and other stakeholders [1]. It stands to reason that the need for communication is more than usual in a time of crisis. However, there is a delicate balance between addressing the individual’s communication needs and overwhelming … Read More

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